Privacy Policy
This Privacy Policy is intended to help you understand the purposes for which information is collected; scope and method of information collection; scope of use, objects of access, time of information storage; links and third-party products on the website; commitment to information security; rights and responsibilities of users; Information and contact methods are set forth in this Policy.
We always attach great importance to information security and use the best measures to protect customer information. Depending on the situation and actual security needs, O'PETIT may adjust this Policy, so when accessing the website, users should regularly check the Policy information for the latest updates.
1. Purpose of Information Collection
The main information collection on the website includes: Full name of the recipient, phone number, address, email that customers provide when placing an order. O'PETIT collects information directly from customers to serve orders and handle arising problems related to orders, if any.
2. Scope of information use
O'PETIT may collect information from customers including: Full name, address, phone number, email and any other information if you agree to provide us to:
- Serving for purchasing & customer care.
- Communicate with customers about orders, purchases, returns, accounts, customer care programs, promotions.
- Used to perform customer care. Answer your questions about products and services
- Send notifications about promotions, advertising...
- Detect, prevent or investigate security breaches and fraud
3. Information storage time
Customer information, as well as information exchanged between customers and O'PETIT are kept and confidential.
O'PETIT has appropriate technical and security measures to prevent unauthorized access and use of customer information. When collecting data, O'PETIT keeps and secures Customer Information at the server system of the website opetitmaison.com
Customer information will be stored until there is a request to cancel from the customer to serve the purposes of fraud prevention, investigation, answering questions...
O'PETIT does not allow third parties to illegally track or collect Customer's information on our website.
4. Organizers have access to information
- O'PETIT can provide the necessary delivery information including: your name, phone number, address to a third party (shipping partner ...) to complete the service provision process. services/facilities for customers. The provision of this information is notified to customers by O'PETIT and with the consent of the customer.
- In addition to the above case, O'PETIT does not provide Customer Information to any third party except in the case of having to do so at the request of competent State agencies, or as required by law. or when providing such information is necessary for O'PETIT to be able to provide services/facilities to the Customer. O'PETIT commits to disclose Customer Information only with Customer's consent.
5. Means and tools for users to access and correct their personal data
- Customers have the right to self-check, update and adjust their personal information by logging in and editing personal information or requesting the website management of opetitmaison.com to do this.
- Customers have the right to submit a complaint about the disclosure of personal information to a third party to the website administration of opetitmaison.com. When receiving these feedbacks, the website management board reconfirms the information, is responsible for answering the reason and instructing the customer to restore and secure the information.
6. Commitment to customer information confidentiality
- Customer's personal information on opetitmaison.com is committed to absolute confidentiality in accordance with opetitmaison.com's personal information protection policy. The collection and use of information of each member is only done with the consent of that user, unless otherwise provided for by law.
- In the event that the information server is attacked by a hacker leading to the loss of personal data, opetitmaison.com will be responsible for notifying the incident to the investigating authorities for timely handling and notification to the member. member is known.
7. Process of handling complaints related to customer's personal information
Address of the unit that collects and manages personal information
Household business O'PETIT
Address: 144 (new number 31) Nam Ho, ward 11, Da Lat city, Lam Dong province
Business registration certificate of household business 42037884A issued by Da Lat City People's Committee on December 7, 2021
Phone: 0903453365
Email: opetitcoffee@gmail.com
Customers have the right to submit complaints about issues related to personal information on the opetitmaison.com website to the website administrator according to the above information.
When receiving complaint information, the website administration board is immediately responsible for checking the status of customer information being complained, the cause and finding ways to fix it. In case of need, you can use the support services of network security companies.
The website administration is responsible for responding to the complainant about the complaint settlement results within 30 days from the date of receiving the complaint.
In case the complaint settlement results show that the website administrator's fault lies, the website administration board must compensate the complainant for actual damages arising from the violation of commitments on confidentiality of personal information. customer personnel.